UNITe IP Avanti 3000D Uživatelská příručka

System ManualUnified Messaging System Catalog No. 76-110-0887/0 Issue 1

CONTENTS (Continued)ixSection 16 VOICE PROMPTS16.1 GENERAL ...

8-1Section 8 PBX PORT DEFINITION8.1 GENERALFigure 8-1 PBX --> Port Definition screenThe Port Definition menu defines the emaGEN port parameters o

76-110-0887/0, Issue 18-2DepartmentThis field determines which department files are played when a call is answered by emaGEN.Receive callsThis field d

Section 8: PBX PORT DEFINITION8-3Card typeThis field determines if the port is voice dedicated, FAX dedicated, or combination voice/FAX. This informa

76-110-0887/0, Issue 18-4THIS PAGE INTENTIONALLY BLANK

9-1Section 9 PBX9.1 THE PBX --> PARAMETERS SCREENFigure 9-1 PBX --> Parameters screen

76-110-0887/0, Issue 19-29.2 GENERAL PBX PARAMETERSPBX modelThis field identifies the PBX system model. Most parameters you will not need to change, a

Section 9: PBX9-32. Disconnect string – Some PBXs will send a string of touch-tones immediately before dropping the call (but not necessarily drop th

76-110-0887/0, Issue 19-49.4 IN-BAND INTEGRATIONMost modern PBXs will send in-band touch-tones at the beginning of a call to instruct the voice mail s

Section 9: PBX9-5b. The PBX is sending digits to emaGEN in the beginning of the call. Use a test set, a touch-tone grabber or the flow con-trol scree

76-110-0887/0, Issue 19-6• PBX --> Parameters --> Timers --> Flash timer field and • PBX --> Parameters --> Timers --> Normal Pause

CONTENTS (Continued)x19.6 ASSIGNING A MAILBOX NUMBER AND TENANT STATUS ... 19-1219.7 ASSIGNING INTERCOM RESTRICTION...

Section 9: PBX9-7To check if MWI is working properly, leave a message in a mailbox and verify the MWI went on. Then enter the mailbox as a subscriber

76-110-0887/0, Issue 19-8Outbound calls prefixThis field is where you enter the digit or string of digits needed to ac-cess an outgoing trunk group.Di

Section 9: PBX9-9tempt.After call screeningThis field determines the digit sequence emaGEN will use to recon-nect with a caller after the called stat

76-110-0887/0, Issue 19-10message Waiting Indicator; ON/OFF.These fields contains the PBX/KTS code used to turn the "A" Type message Waiting

Section 9: PBX9-119.9 PBX TIMERSFlash &This field determines the time in milliseconds for emaGEN to use for a flash designated with this symbol (

76-110-0887/0, Issue 19-12condition to re-try a call-out operation.Call out delayThis field determines how long emaGEN will wait before re-trying to c

Section 9: PBX9-13sequence must be repeated before emaGEN decides that the caller has disconnected.Max non silence durationThis field determines the

76-110-0887/0, Issue 19-149.11 INTEGRATION PARAMETERSFigure 9-2 PBX --> Integration screenThe following parameters are used in Full DTMF Integra

Section 9: PBX9-15signaling, gives emaGEN information for processing the call.For example, a digit string might tell emaGEN that the call is routed t

76-110-0887/0, Issue 19-16Interdigit delayThis field determines the amount of time allowed between DTMF dig-its. This timer is used when emaGEN is ana

CONTENTS (Continued)xiFIGURES (Continued)6-1 emaGEN Web Controller Main Menu screen ... 6-16-2 Your

Section 9: PBX9-17• S - source digit(s)• E - target extension digit(s)• L - line (trunk) digit(s)• ? – Caller ID digit(s)See the string examples belo

76-110-0887/0, Issue 19-18No answerThe caller will be sent directly to the message-taking menu for the mailbox which emaGEN attempted a transfer to bu

Section 9: PBX9-199.12 CONFERENCE SEQUENCEThe conference sequence is used to connect a caller to a subscriber in a remote location. The Automated att

76-110-0887/0, Issue 19-20reconnect the caller if a busy is received from the remote location.Reconnect if no answerThis field contains the sequence o

Section 9: PBX9-219.13 TRUNK INTEGRATION TABLEFigure 9-3 PBX --> Trunk Integration screenemaGEN has the ability to identify up to 64 different

76-110-0887/0, Issue 19-22DepartmentThis field tells emaGEN what department to use when the related trunk code is received by emaGEN.9.14 RS232 INTEGR

Section 9: PBX9-23ChannelsThis field determines for which channels this com port is receiving data. emaGEN can be set to receive data from different

76-110-0887/0, Issue 19-24Stop bitThis field determines the stop bit for the data interchange.Word lengthThis field determines the word length (in bit

10-1Section 10 DEPARTMENTS10.1 DEPARTMENT DEFINITIONFigure 10-1 Department --> Properties screenThe Department definition is used to configure th

76-110-0887/0, Issue 110-2The department activated for each port:• is defined in the PBX --> Port Definition (“Department” Column on PBX --> Por

CONTENTS (Continued)xiiTHIS PAGE INTENTIONALLY BLANK

Section 10: DEPARTMENTS10-3While the user is listening to the automated attendant greeting, you want to provide them with one-touch dialing in additi

76-110-0887/0, Issue 110-4Normal operation modeThese fields determine which mode the selected department will op-erate in Normal conditions. Each mode

Section 10: DEPARTMENTS10-5caller.Operator mailbox - Day/Lunch/NightThis field contains the Operator's mailbox number. The extension number of t

76-110-0887/0, Issue 110-6Language digitIf an alternate language is being used, any time while listening to the opening message a caller can select th

Section 10: DEPARTMENTS10-7a three digit entry. The # key will not be active.When using the Prerecorded and List options, the caller will be prompted

76-110-0887/0, Issue 110-8Lunch timeThis is when the Lunch period begins. If not used, enter 12:00AM.Lunch overThis is the time that the Lunch period

Section 10: DEPARTMENTS10-910.6 DEPARTMENT --> DIRECTORY ASSISTANCEFigure 10-3 Department --> Directory Assistance screenThe Directory Assis

76-110-0887/0, Issue 110-10words “message Jim” the call will be transferred to mailbox 102 to leave a message, and upon recognition of the words “user

Section 10: DEPARTMENTS10-1110.7 SETTING UP SPEECH RECOGNITIONNOTEIn order to assure proper functioning of theSpeech Recognition feature, it is recom

76-110-0887/0, Issue 110-12Figure 10-4 Site --> Speech Recognition screenOn this screen, you can add and remove names to/from the list. Add all

1-1Section 1 INTRODUCTION1.1 MANUAL SCOPEThis manual presents the information needed to install and program the emaGEN Unified Messaging System in con

Section 10: DEPARTMENTS10-1310.7.2 Adding names to the pronunciation table1. Call into the system and enter as an administrator.2. Select option 9 fr

76-110-0887/0, Issue 110-14THIS PAGE INTENTIONALLY BLANK

11-1Section 11 MAILBOX11.1 MAILBOX MAINTENANCEThe most basic element of the system, the mailbox, is created and maintained thru the Mailbox --> Pr

76-110-0887/0, Issue 111-211.2 ESSENTIAL FIELDS TO SET WHEN CREATING NEW MAILBOXES• Department: Make sure you use a valid department number.• Extensi

Section 11: MAILBOX11-3Figure 11-3 Create New Mailbox screen 2. Fill in -- on the Create New Mailbox screen -- the number of the "New Mailbox&

76-110-0887/0, Issue 111-4Message LightThis field controls the message waiting light for each mailbox. There are three different message light methods

Section 11: MAILBOX11-5This code will be used in addition to the first MWI and second MWI, unless they are explicitly disabled -- by being set to N.D

76-110-0887/0, Issue 111-6• Script mailboxA script mailbox can contain pre-programmed sets of instructions that control a caller's options while

Section 11: MAILBOX11-7Last NameThis field is where you enter the mailbox holder's last name, or a specific department name, such as Accounting.

76-110-0887/0, Issue 111-8Message monitor duration Some PBX’s allow for a message monitor function. The message monitor (also known as “Answering mach

76-110-0887/0, Issue 11-27.SITEProvides administration definition instructions for adapting ema-GEN to your specific site.8.PBX PORT DEFINITIONProvide

Section 11: MAILBOX11-9box. However, you can specify other types of messages by checking the different message type option fields.You can define a de

76-110-0887/0, Issue 111-10before they end-up in the voice mailbox. In this case, emaGEN will serve as an attendant trying to locate the called party

Section 11: MAILBOX11-11selves. After having recorded the caller's name, emaGEN calls the mailbox owner and plays it back to the mailbox owner.

76-110-0887/0, Issue 111-12PA paging modeThis field controls whether the mailbox owner initiate a call an-nouncement over the PA paging system. This

Section 11: MAILBOX11-13requests a one-time wake up call, as opposed to a normal wake up call which is used daily by the owner.The first field in Wee

76-110-0887/0, Issue 111-1411.7 CONVERSION TABLEFigure 11-4 Mailbox --> Conversion Table screenThe conversion table is designed to allow the use

Section 11: MAILBOX11-15This field assures no conflict between the two tables.[1], [2], ... [9], [0]These fields instruct emaGEN to transfer the call

76-110-0887/0, Issue 111-16caller. After the caller is prompted to enter their number, the call will terminate. emaGEN will relay it to the paging ser

Section 11: MAILBOX11-17The scheduler also determines whether to activate the remote mes-sage notification immediately or at a later time.Figure 11-5

76-110-0887/0, Issue 111-18sage. NOTEThe Mailbox owner can activate/deactivatethis feature from the personal optionsmenu, on their own telephone sets.

Section 1: INTRODUCTION1-319.PROGRAMMING FOR emaGEN IN unite SYSTEMSProvides a description of unite system programming require-ments -- applied using

Section 11: MAILBOX11-19•,: PauseTypeThis field tells emaGEN what dialing method to use. The choices are:• Internal: Used for dialing internal exten

76-110-0887/0, Issue 111-20cessed. There is a TRY parameter for each bin entry to determine the number of attempts to reach the bin destination befor

Section 11: MAILBOX11-21ExternalThis field determines if message notification should be activated for external messages. If this field is checked, bu

76-110-0887/0, Issue 111-22Try-(1 of 3)emaGEN will attempt more than one message notification callout if so programmed. The additional attempts will

Section 11: MAILBOX11-23Bin-(3 of 3)This field tells emaGEN what bin number to use third if the first & second bin destinations do not respond wh

76-110-0887/0, Issue 111-2411.9 EMAIL SETTINGSEmail settings are defined for each mailbox on the Mailbox --> Email Settings screen -- shown in Fig

Section 11: MAILBOX11-25server. Therefore, if the user deletes a message through the email client, it still remains in the server. If the user delete

76-110-0887/0, Issue 111-26• Saved: When the client downloads messages from the server, the message status will be changed to Saved. NOTEFor this opt

Section 11: MAILBOX11-2711.9.4 Setting up Send-MailThe Send-Mail feature will push messages into a POP3 compliant server. Any incoming voice or fax m

76-110-0887/0, Issue 111-2811.10 POP3 ACCOUNTSPOP3 account definitions are made for each mailbox on the Mailbox --> POP3 Accounts screen -- shown

76-110-0887/0, Issue 11-4• 19 inch System Cabinet Administration and Installation Addendum -- Release 7Catalog number 76-110-0881/0• Operating Instruc

Section 11: MAILBOX11-29For each mail account you wish to retrieve messages from, set the IP address of the POP3 server, the User ID, and password. Y

76-110-0887/0, Issue 111-3011.12 FORWARDING OPTIONSForwarding Options definitions are made for each mailbox on the Mailbox --> Forwarding Options

Section 11: MAILBOX11-31• If the call arrived into emaGEN in the form of system integration (for example: a DID call that resulted in no-answer condi

76-110-0887/0, Issue 111-32THIS PAGE INTENTIONALLY BLANK

12-1Section 12 CLASS OF SERVICE12.1 GENERALEach Mailbox must be assigned a specific Class of Service (COS), which controls its activities. The Class o

76-110-0887/0, Issue 112-2Figure 12-1 Class of Service screen

Section 12: CLASS OF SERVICE12-312.2 PERSONAL OPTIONSGreeting maximum lengthThis field determines the maximum length allowed for recording the mailbo

76-110-0887/0, Issue 112-4Play new messages automaticallyWhen New Messages is checked, if there are new messages, ema-GEN will automatically start pla

Section 12: CLASS OF SERVICE12-5Play envelope information Before / After messageThis field determines whether emaGEN will play the envelope informati

76-110-0887/0, Issue 112-6If an unlimited recording time checked -- the next field below this -- the maximum message length field will remain blank.

2-1Section 2 SYSTEM OVERVIEW2.1 GENERALThis section provides a general overview of Telrad emaGEN system capabilities and features. It details the feat

Section 12: CLASS OF SERVICE12-7to alert the caller of the approaching limit (how many seconds are left for recording).ContinueThis field determines

76-110-0887/0, Issue 112-8Call screeningThe first field determines if the owner is allowed to use the call screening feature. If unchecked, the featur

Section 12: CLASS OF SERVICE12-9Full Supervision: emaGEN will transfer a call and supervise it until it received an event that indicates answer, busy

76-110-0887/0, Issue 112-10Every __ minutes, ring __ timesThe first field determines how often to ring a station for message reminders. The second fie

Section 12: CLASS OF SERVICE12-11Days to keep fax messages This field determines the length of time to store a Fax document before automatic deletion

76-110-0887/0, Issue 112-12THIS PAGE INTENTIONALLY BLANK

13-1Section 13 GROUPS13.1 GENERAL It is often necessary to send a message to a group of people within a company or an organization. Such a group could

76-110-0887/0, Issue 113-2Figure 13-1 Site --> Global Groups screenFigure 13-2 Mailbox --> Groups screen

Section 13: GROUPS13-313.2 CREATING A NEW GROUP1. On the Mailbox --> Groups screen -- shown in Figure 13-2, above -- enter a group number (between

76-110-0887/0, Issue 113-4 Figure 13-3 Mailbox --> Group Members screen

76-110-0887/0, Issue 12-2seven digit mailboxes for message storage -- within the limits of the installed system platform.•emaGEN leaves messages on yo

14-1Section 14 SCRIPTS14.1 INTRODUCTIONIn addition to the standard department menus and mailbox greetings, emaGEN allows for customized routines, call

76-110-0887/0, Issue 114-2The Mailbox --> Script screen appears, as shown in Figure 14-1, below.Figure 14-1 Mailbox --> Script screenScripts a

Section 14: SCRIPTS14-314.3 RECORDING A SCRIPT VOICE FILE1. Enter the script mailbox as a subscriber -- with #. 2. Follow the prompts to record a lin

76-110-0887/0, Issue 114-4Action columnThis field determines the action that emaGEN is to take if a caller is directed to this line. For each action f

Section 14: SCRIPTS14-5PlayThis function is used simply to play a message -- the one corre-sponding to the message number.OK: If the message exists a

76-110-0887/0, Issue 114-6NOTEIn all the above cases of recording, playingand deleting, the flag /box# may be usedafter the number n, in order to reco

Section 14: SCRIPTS14-7• T!n Transfers to a fixed extension number n (not to a mailbox).• Tn Transfers to a fixed mailbox number n.Example: Transfer

76-110-0887/0, Issue 114-8Parameters• D - Day and the day numbers -- for example: D1234567)• C - Date and the range of dates MMDDMMDDParameter exa

Section 14: SCRIPTS14-9Numeric entry column fields 1 to 9, 0, *, #When used in conjunction with Menu 1 Digit this field is a translator. The caller p

76-110-0887/0, Issue 114-10Record - 10 seconds5 05 "Thank you for your time. We will now connect you to a live operator." Transfer to fixed

Catalog No. 76-110-0887/0Release 1.0Issue 1System ManualTelrad Tenecss Inc.Woodbury, New YorkUnified Messaging System

Section 2: SYSTEM OVERVIEW2-3nection to emaGEN, from any unite system telephone set, or any DTMF telephone.• When answered by the automated attendant

Section 14: SCRIPTS14-11Receive two digits, transfer to 2xx5 05 "Please enter receipt number and record after the tone”Receive four digits and r

76-110-0887/0, Issue 114-12THIS PAGE INTENTIONALLY BLANK

15-1Section 15 THE SYSTEM ADMINISTRATOR15.1 THE SYSTEM ADMINISTRATORThe system administrator is a person within the company, assigned to oversee the n

76-110-0887/0, Issue 115-215.3 ADMINISTRATOR’S REMOTE OPERATIONSThe administrator can perform a wide range of operations via remote touch-tone phone.

Section 15: THE SYSTEM ADMINISTRATOR15-3NOTEIn addition, the silent, unannounced, menuchoice --" dial #" -- allows the systemadministrator

76-110-0887/0, Issue 115-4"To listen to the greeting, Dial-1; to erase, Dial-2; to record a new greeting; Dial-3", as shown in the following

Section 15: THE SYSTEM ADMINISTRATOR15-515.3.5 Prompt selection menu1. The prompt selection menu -- accessed from the Administration menu -- instruct

76-110-0887/0, Issue 115-615.3.7 Prompt review menuThe prompt review menu -- accessed from the Record Prompt menu -- is announced:"To save, Dial-

Section 15: THE SYSTEM ADMINISTRATOR15-715.3.9 Password menuThe password menu -- accessed from the Destination Entry menu -- is announced:"To en

76-110-0887/0, Issue 115-815.3.11 Record names mailbox selectionThe record name mailbox selection -- accessed from the Adminis-tration menu -- announc

76-110-0887/0, Issue 12-4• The user of a unite system Avanti 3025, Avanti 3020 and Avanti 3015D telephone set or Executive set with expanded display c

Section 15: THE SYSTEM ADMINISTRATOR15-92. When the mailbox number is read out, immediately record the name you want to assign that mailbox to.15.3.1

76-110-0887/0, Issue 115-1015.3.14 Mailbox administrationThe mailbox administration menu -- accessed from the Administra-tion menu -- announces:"

Section 15: THE SYSTEM ADMINISTRATOR15-1115.4 GENERAL COMPANY VOICE PROMPTS 5"to reset message waiting indicator"In case the phone system i

76-110-0887/0, Issue 115-12E.This prompt, if recorded, is designed to instruct a caller to take different actions intended specifically for night time

Section 15: THE SYSTEM ADMINISTRATOR15-13K.291-299 - Directory Assistance ListemaGEN allows each department to record the list of all the mailbox own

76-110-0887/0, Issue 115-14THIS PAGE INTENTIONALLY BLANK

16-1Section 16 VOICE PROMPTS16.1 GENERALSystem greetings are recorded in OKI32 format (Dialogic VOX 8000hz sampling, mono, 16 bit). All greetings are

76-110-0887/0, Issue 116-216.2 VOICE PROMPT LISTVoice Prompt No. Description/Wording Example100.ENG "Good morning"101.ENG "Good aftern

17-1Section 17 REPORTS17.1 REPORT TYPESemaGEN features various statistical reports, enabling the adminis-trator to keep track of system activity.The r

76-110-0887/0, Issue 117-217.2 MAILBOX LIST This report includes the following basic information about each mail-box on the system.17.3 MAILBOX USAGET

Section 2: SYSTEM OVERVIEW2-5NOTEemaGEN is a versatile system with manyprogrammable variations. Unless otherwisespecified, this manual presents the d

Section 17: REPORTS17-317.3.3 Mailbox usage daily detailSelect start and end date for the report.The report is similar to the Mailbox usage by date r

76-110-0887/0, Issue 117-417.5 PORT STATISTICSThis report provides statistical information about the activity of each port.Select start and end date f

Section 17: REPORTS17-517.7 HOURLY SYSTEM STATISTICSThis report provides statistical information about calls to and from the system, shown in hourly

76-110-0887/0, Issue 117-617.8 OUTBOUND CALLSThis report shows all out bound calls from each mailbox.Select start and end date for the report.17.9 FUL

18-1Section 18 FAX18.1 INTRODUCTIONThe Fax-On-Demand and Fax Mail options of the emaGEN system are a combination between the voice functionality of th

76-110-0887/0, Issue 118-2Figure 18-1 Site --> Fax Settings screenDefault area codeUse this field to enter the local area code. emaGEN will not

Section 18: FAX18-3General Delivery MailboxFor fax-mail, when the emaGEN detects a fax signal on an incoming call, without any specified mailbox, it

76-110-0887/0, Issue 118-418.3 FAX LINESThe fax lines list -- on the Site --> Fax Settings screen, shown in Fig-ure 18-1, above -- is required to m

Section 18: FAX18-5this number.18.5.2 Same Call (One-To-One)To implement this mode, make sure the fax card is connected direct-ly to the voice port.

76-110-0887/0, Issue 118-6• Menu 1 Digit, Choose DocUse this function to receive the document number required by the caller. In the Parameter field, e

76-110-0887/0, Issue 12-62.3.3 OCD cards in the system cabinetemaGEN can be configured with up to 28 voice mail ports, in all unite systems.The requir

Section 18: FAX18-7ERR:Not able to send fax.Menu 1 Digit /S: This command checks the configuration of the current line and the fax setup of the entir

76-110-0887/0, Issue 118-8THIS PAGE INTENTIONALLY BLANK

19-1Section 19 eManager PROGRAMMING FOR emaGEN IN unite SYSTEMS19.1 GENERALThis section provides a description of unite programming requirements for e

76-110-0887/0, Issue 119-2balance system load and improve performance by programming one of the OCD card to handle the emaGEN ports supporting System

Section 19: eManager PROGRAMMING FOR emaGEN IN unite SYSTEMS19-3The program displays the Units/Resources Information window, containing the question:

76-110-0887/0, Issue 119-4Entering an unassigned card position or a position assigned to a card other than an OCD or COL/CHL/COG card brings an error

Section 19: eManager PROGRAMMING FOR emaGEN IN unite SYSTEMS19-5provides blank fields for entering voice channel and DN numbers for each emaGEN voice

76-110-0887/0, Issue 119-6NOTEYou cannot add any information to the DNLIST Screen. 7. Continue in similar fashion, assigning voice channels and DNs to

Section 19: eManager PROGRAMMING FOR emaGEN IN unite SYSTEMS19-7To solve a problem of very heavy signaling traffic:If you have installed emaGEN and y

76-110-0887/0, Issue 119-8unite system:Press the [DN List] icon.The DN LIST Screen appears. Remember that the screen is for viewing only; you cannot a

Section 2: SYSTEM OVERVIEW2-7Figure 2-1 emaGEN connections with the unite system2.4emaGEN SYSTEM MENU FEATURE OVERVIEWFigures 2-2 and 2-3, below,

Section 19: eManager PROGRAMMING FOR emaGEN IN unite SYSTEMS19-9• 925 entries in a unite 1000 system.In the first field, enter the first DN to be ass

76-110-0887/0, Issue 119-1019.4 DEFINING THE IVM HUNT GROUP You use the IVM Hunt Groups screen to assign and define the: •emaGEN hunt group DN • maxim

Section 19: eManager PROGRAMMING FOR emaGEN IN unite SYSTEMS19-1119.5 RING ROUTINGYou must route trunk groups serving emaGEN subscribers in the unite

76-110-0887/0, Issue 119-1219.6 ASSIGNING A MAILBOX NUMBER AND TENANT STATUSAssign to each appropriate trunk and/or trunk group:•An emaGEN mailbox num

Section 19: eManager PROGRAMMING FOR emaGEN IN unite SYSTEMS19-1319.7 ASSIGNING INTERCOM RESTRICTIONA unite system (including emaGEN), is able to su

76-110-0887/0, Issue 119-142. Enter the number (1-4) of the ICM class in the ICM Class param-eter.19.8 STATION FEATURE PROGRAMMABLE BUTTONS You must p

Section 19: eManager PROGRAMMING FOR emaGEN IN unite SYSTEMS19-15Table 19-1: Station typesIf you wish to define a new map:1. Move the cursor to a bl

76-110-0887/0, Issue 119-164. Type cs, the code for the Call screen feature, followed by ENTER.5. Place the cursor on the button you want to program a

Section 19: eManager PROGRAMMING FOR emaGEN IN unite SYSTEMS19-17NOTEYou may also wish to assign a voice mes-sage function code. See the FunctionAcce

76-110-0887/0, Issue 119-18Call Distribution feature. You define Announcer Plans and then use them as a parameter in the relevant ACD Screens.19.10.1

76-110-0887/0, Issue 12-8Figure 2-2 emaGEN Operation Menu feature overviewFigure 2-3 emaGEN Administration Menu feature overview1/7/82/5

Section 19: eManager PROGRAMMING FOR emaGEN IN unite SYSTEMS19-19port parameter in this screen must containthe DN of a VS&F device, IVM or an IVM

76-110-0887/0, Issue 119-20• Second overflow priority, the priority given to a call overflowing to the second overflow group when it enters that group

Section 19: eManager PROGRAMMING FOR emaGEN IN unite SYSTEMS19-213. Press the [Save] icon to save your data entry.19.10.4 Announcement Program Screen

76-110-0887/0, Issue 119-221. From the System Parameters heading, select the System Timers Screen.The program displays the System Timers S-T Screen.2.

Section 19: eManager PROGRAMMING FOR emaGEN IN unite SYSTEMS19-23NOTEThis is represented by a number such asS1:302, where 1 is the number of the sys-

76-110-0887/0, Issue 119-24THIS PAGE INTENTIONALLY BLANK

Catalog No. 76-110-0887/0Release 1.0Issue 1Telrad Tenecss Inc.Woodbury, New YorkPrinted in Israel

3-1Section 3 INSTALLATION3.1 GENERALSections 3.2 through Section 3.6, below, describe planning and component requirements for the installation of the

76-110-0887/0, Issue 13-2•unite system programming for emaGEN, as described in Sec-tion 19, below, utilizing the unite emanager.3.3 INSTALLATION PREPA

Section 3: INSTALLATION3-3The unite system configuration must include at least one OCD card for use with emaGEN. unite system configuration must incl

76-110-0887/0, Issue 13-4NOTEIn order to assure proper functioning of theSpeech Recognition feature, it is recom-mended that adequate memory be instal

NOTICEThis publication refers to the Telrad emaGEN Unified Messaging Sys-tem, Release 1.0, Issue 1, connected to any of Telrad’s unite family of telep

Section 3: INSTALLATION3-53.6.2 Audio cable(s) from the emaGEN-PC to the OCD card(s)You must connect each emaGEN-PC card to an OCD card by means of t

76-110-0887/0, Issue 13-6emaGEN, on one, two or three OCD cards;• inserting the OCD card(s), with MIM(s) mounted, in the unite system cabinet.• Connec

Section 3: INSTALLATION3-7Table 3-1 I/O port jumper settings3.8.2emaGEN-PC voice mail card insertionYou must insert the emaGEN-PC cards into the e

76-110-0887/0, Issue 13-8Figure 3-1 Wrist strap guarding against electrostatic discharge3.9 SYSTEM PREPARATION AND CONNECTIONSTO emaGEN3.9.1 Mounti

Section 3: INSTALLATION3-92. You then assign voice channel and DN numbers to the ema-GEN ports. 3. Lastly, you physically connect emaGEN-PC cards, v

76-110-0887/0, Issue 13-10Figure 3-2 Inserting the MIM on the OCD card3.9.2 Inserting an OCD card into the system cabinetTo insert an OCD card in on

Section 3: INSTALLATION3-11Figure 3-3 OCD card insertion 3.9.3 Completing the data connectionThe first emaGEN card in the emaGEN-PC connects, as de

76-110-0887/0, Issue 13-12The emaGEN-PC card connection to the OCD card is by means of a cable, shown in Figure 3-4 terminated by:• A 9-pin D-type fem

Section 3: INSTALLATION3-13Figure 3-5 emaGEN cabling from emaGEN-PC to OCD cardNote in the Figure 3-5, that:• Connector J3 on the emaGEN-PC card co

76-110-0887/0, Issue 13-14The wire functions and connections for the audio cable from the emaGEN-PC card to a junction box, and from that junction box

iiiCONTENTSSection 1 INTRODUCTION1.1 MANUAL SCOPE... 1-11.2 STRU

Section 3: INSTALLATION3-15Figure 3-7 Typical 25-pair cable connector from OCD block in MDF3.10 ADDITIONAL STEPS BEFORE ACTIVATING emaGENAlthough

76-110-0887/0, Issue 13-16• Carry out the postinstallation checks described in Section 3.17 to Section 3.19 of this manual.• Program a series of unite

Section 3: INSTALLATION3-17Use modular line cords between the single-line set connections and the ports, then bundle and secure the modular cords. Us

76-110-0887/0, Issue 13-183.14 INSTALLING THE emaGEN SYSTEMUse the following procedure to install the equipment:1. Inspect the shipping cartons for si

Section 3: INSTALLATION3-192. Walk through Site Parameters and enter appropriate informa-tion.3. Enter Port Definition and configure the lines as nee

76-110-0887/0, Issue 13-203.17 CHECKING CABLINGAfter completing hardware installation, check all the wiring and cables for integrity and secure connec

Section 3: INSTALLATION3-213.20emaGEN SYSTEM DETAILED INSTALLATION INSTRUCTIONS3.20.1emaGEN Voice Mail full installation -- version 9NOTECommands you

76-110-0887/0, Issue 13-22• Enter password for user t3adm.tenecs• New password: tenecsBad password: too simple• Re-enter new password: tenecsPassword

Section 3: INSTALLATION3-232. Add a modem.3. Remove a modem.4. List availiable modems.q. Finish with hylafax configuration.• >1Setup program for H

76-110-0887/0, Issue 13-24• Are these ok [yes]? YesCreating new configuration file /var/spool/hylafax/etc/config...• Hylafax configuration.1. Run fax

CONTENTS (Continued)iv3.9 SYSTEM PREPARATION AND CONNECTIONS TO emaGEN... 3-83.9.1 Mounting a MIM on an OCD card ...

Section 3: INSTALLATION3-25to /var/spool/hylafax)[""]? [enter]Tag line font file (relative to /var/spool/hylafax)[etc/lutRS18.pcf]? [enter]

76-110-0887/0, Issue 13-26%%T"MaxRecvPages: 25• Are these ok [yes]? yes• Hylafax configuration.1. Run fax setup.2. Add a modem.3. Remove a modem.

Section 3: INSTALLATION3-274. List availiable modems.q. Finish with hylafax configuration.• >2Enter device (ttyXXX): ttyM1cpress [enter]for all op

76-110-0887/0, Issue 13-283.21 INSTALLATION INSTRUCTIONS FOR ADDING ELEMENTS TO THE emaGEN SYSTEM3.21.1 How to add voice ports1. Run t3adm2. Select x

Section 3: INSTALLATION3-293. Select option 3 registry4. Set parameters ->HostName to the IP address of the t3 system5. Set smtp ->MailServer t

76-110-0887/0, Issue 13-303.21.6 How to add Speech RecognitionNOTEIn order to assure proper functioning of theSpeech Recognition feature, it is recom-

Section 3: INSTALLATION3-312. Load tone file(s).3. Change registry keys.4. Basic network configuration.5. System backup.6. System monitor.7. A1 Info.

76-110-0887/0, Issue 13-32NOTERestore will take affect from files under /../usr/backup only. Do not change the folder name or directory path.*********

Section 3: INSTALLATION3-33to change to the installation directory file.5. Type the command ./t3update -- to upgrade the system version.6. At the en

76-110-0887/0, Issue 13-34THIS PAGE INTENTIONALLY BLANK

CONTENTS (Continued)v4.3.2 No Response from the user ... 4-14.3.3 Too many Errors ...

4-1Section 4 OPERATION4.1 GENERALBefore the system actually begins processing calls, certain informa-tion must be entered to complete the installation

76-110-0887/0, Issue 14-2has already detected DTMF during the call, and it knows the caller has a Touch Tone phone. In cases where DTMF is not detecte

Section 4: OPERATION4-34.4 FIRST-TIME USER TUTORIALUpon entering the mailbox as a subscriber for the first time, emaGEN greets the mailbox owner with

76-110-0887/0, Issue 14-4THIS PAGE INTENTIONALLY BLANK

5-1Section 5 SYSTEM ADMINISTRATION5.1 GENERALemaGEN system administration is done remotely using standard web based tools. You can connect to the syst

76-110-0887/0, Issue 15-2• create a direct PC-to-PC connection with a crossover data cable, as shown on the right, in Figure 5-1, below.Figure 5-1 C

Section 5: SYSTEM ADMINISTRATION5-37. Click the “done” button (in Windows 98 click the “Continue” but-ton), after which a new connection icon should

76-110-0887/0, Issue 15-49. Click “OK”.10. Click “Next”.11. Enter the emaGEN modem number.12. Click “Finish”.5.2.3 Null-Modem connectionYou can use a

Section 5: SYSTEM ADMINISTRATION5-55.4emaGEN T3 AdmThe emaGEN T3adm is an administration and setup utility. It will en-able you to change IP configur

76-110-0887/0, Issue 15-6The default password is: tenecsYou are now logged in as a super user and ready to use emaGEN T3adm.You will get the main admi

CONTENTS (Continued)viSection 7 SITE7.1 GENERAL...7-17.2 SITE

Section 5: SYSTEM ADMINISTRATION5-7NOTEIt is recommended to wait approximately 15seconds after stopping a service beforerestarting it, to allow all t

76-110-0887/0, Issue 15-8Before backup, the system will notify you it is shutting down. 2. After the backup is complete, you will have to manually res

Section 5: SYSTEM ADMINISTRATION5-95.4.11 Import/Export Data BaseYou can import or export a mailbox, class of service or department data base. You ca

76-110-0887/0, Issue 15-10• Enter the number of voice channels on the card.• Enter the number of RDSP on the card (1 for every 4 ports).4. Finally, co

Section 5: SYSTEM ADMINISTRATION5-11You can choose to enable or disable fax ports for remote administra-tion by modem.5.4.16 Installing the Fax softw

76-110-0887/0, Issue 15-12You can run it while connected over an IP connection. Double click the emaGEN Monitor icon. You will be prompted for a host

Section 5: SYSTEM ADMINISTRATION5-13Figure 5-4 SMDR Reports definition screenTo view information regarding a particular extensiion: • fill in the

76-110-0887/0, Issue 15-14• the surcharge per call.The cost per minute is calculated in one minute increments. For example: If the cost per minute is

Section 5: SYSTEM ADMINISTRATION5-15Figure 5-5 Sample SMDR Report

76-110-0887/0, Issue 15-16THIS PAGE INTENTIONALLY BLANK

CONTENTS (Continued)viiSection 10 DEPARTMENTS10.1 DEPARTMENT DEFINITION...10-110.1.1 Recordi

6-1Section 6 emaGEN WEB CONTROLLER6.1 THE emaGEN WEB CONTROLLER MAIN MENU SCREENFigure 6-1 emaGEN Web Controller Main Menu screen6.2 THE emaGEN WEB

76-110-0887/0, Issue 16-2-- in the address line (URL) of your browser.3. Log into the emaGEN Web Controller with a valid administrator mailbox:• the d

Section 6: emaGEN WEB CONTROLLER6-3Figure 6-2 Your guide to emaGEN screens and instructionsemaGEN ControllerMain MenuFig. 5-3 Sect. 5.6

76-110-0887/0, Issue 16-4THIS PAGE INTENTIONALLY BLANK

7-1Section 7 SITE7.1 GENERALTo adapt a system to a specific site, meaning customizing emaGEN to the customer’s specific environment, you will need to

76-110-0887/0, Issue 17-27.2 SITE – GENERAL INFORMATIONCompany NameThis is the name of the site where the emaGEN system is installed.AddressThese fiel

Section 7: SITE7-3Telephone NumbersThese fields are for the PBX/KTS system primary and secondary phone numbers.Fax numberThis field is where you can

76-110-0887/0, Issue 17-4Number of ExtensionsThis is the number of extensions connected to the private telephone system.Voice Mail Hunt Group Extensio

Section 7: SITE7-57.3 THE SITE SETTINGS SCREENFigure 7-2 Site --> Settings screen7.4 PARAMETERS ON THE SITE --> SETTINGS SCREENemaGEN has a b

76-110-0887/0, Issue 17-6Maximum Ports on Hold AllowedThis field determines the total number of ports in the system that are allowed to be placed on e

CONTENTS (Continued)viii12.2 PERSONAL OPTIONS... 12-312.3 MESSAGES ...

Section 7: SITE7-77.5 SPECIAL KEY PARAMETERS ON THE SITE --> SETTINGS SCREENDirectory Assistance KeyThis field determines the digit that is presse

76-110-0887/0, Issue 17-87.6 SECURITY PARAMETERS ON THE SITE --> SETTINGS SCREENAdministrator PasswordThis number is required for access to all Sys

Section 7: SITE7-9periods are. There can occur a situation in which the time greeting is “Good morning” yet the department greeting still indicates t

76-110-0887/0, Issue 17-107.9 SYSTEM PARAMETERS ON THE SITE --> SETTINGS SCREENSystem Time OutThis is the duration of the time period after playing

Section 7: SITE7-11Page WaitThis field determines the duration (in seconds) of the paging feature. This is the time a caller can wait on the line whi

76-110-0887/0, Issue 17-127.11 PUBLIC ANNOUNCEMENT PARAMETERSFigure 7-3 Site --> Public Announcement screenemaGEN has the ability to activate the

Section 7: SITE7-13DayThis field determines the day(s) on which a scheduled PA announce-ment will be made.P.A. Tim eThis field sets the time for a sc

76-110-0887/0, Issue 17-14emaGEN allows you to pre-program up to 16 holiday messages and their dates into the system. When the internal calendar match

Section 7: SITE7-157.13 CID ROUTINGFigure 7-5 Site --> CID Routing screenThe CID Routing table allows you to route calls based on the caller ID

76-110-0887/0, Issue 17-16THIS PAGE INTENTIONALLY BLANK